Welcome to carvibesolutions.com! To ensure a pleasant and satisfying shopping experience, we have established the following refund terms:
- Refund Request
Application Period: If you are not satisfied with the wig you received, you may request a refund within 14 days of receipt.
How to Request: Please submit a refund request through our customer service email or contact information on our website, stating the reason for the refund. - Refund Requirements
Product Condition: Wigs for refunds must be in their original condition, unused, and with the original tags and packaging. We will inspect the product to ensure it is free of damage or contamination.
Non-Returnable Products: Refunds will not be accepted in the following cases:
Used or damaged products
Missing original packaging and tags
Specially customized or promotional items (such as discounted items) - Refund Processing
Processing Time: Upon approval of your refund request, we will process the refund within 2 business days and the original payment will be credited to your account using your selected payment method.
Shipping Costs: Shipping costs are not refundable unless there is a quality issue with the product or we sent the wrong item. 4. Quality Assurance
Refunds Due to Quality Issues: If your refund request is due to product quality issues, please provide relevant evidence (such as photos) within 14 days of receiving the product. We will review your reasonable request and provide a full refund. - Contact Us
If you have any questions or need assistance regarding your refund, please contact our customer service team immediately. We are always committed to your shopping experience and ensure you receive a satisfactory solution.
Thank you for choosing carvibesolutions.com! We look forward to serving you better!